關注主題矩陣圖         Topics of Concern Matrix        

我們所關注主題之重大性選取標準為針對「對慈濟重要的程度」、「對公益關注者關注的程度」與「慈濟對外的影響力」之數值相乘，依序排列後，取其前25%的關注主題，視為2020-2021年重點關注主題。 The criteria for determining the importance of the topic of concern is multiplying the values for “the degree of importance to Tzu Chi,” “the degree of concern for public welfare followers,” and “Tzu Chi’s external influence.” After ranking, the top 25% of the topics of interest are regarded as the topics of concern for 2020-2021.

重點關注主題回應         Response to Key Focus Topics        

根據關注主題矩陣，對公益關注者高度關注的程度且對慈濟永續經營高度重要的主題，包含「海內外急難救助」、「慈善投入與效益」、「災害預防與因應」、「環境教育與推廣」與「組織永續治理與營運」。以上5項重點關注主題為本年度報告書的重大性揭露範疇，將針對上述主題所涵蓋的內容依GRI準則之要求進行揭露。 Topics that public welfare stakeholders are highly concerned about, and which are highly important to Tzu Chi’s sustainable operation according to the topics of interest matrix, include issues such as “Domestic and International Emergency Relief,” “Charitable Investments and Benefits,” “Disaster Prevention and Response,” “Environmental Education and Outreach,” and “Sustainability Governance and Operations.” The above five key topics are the material disclosure areas for this annual report, and the topics mentioned above will be disclosed according to the GRI Guideline requirements.

此外，「資訊透明易取得」、「公益關注者聯繫與互動」、「新冠疫情的及時回應與關懷」、「氣候變遷與淨零碳排」和「新世代青年培育」雖然在鑑別後，對慈濟的重大性為中等，卻也確實是現今社會大眾關切的議題，故本年度報告將針對上述主題所涵蓋的內容，適度地揭露其管理績效及內容。 Although the “Transparent and Easy Access to Information,” “Communication with Stakeholders,” “Timely Response and Care Regarding COVID-19,” “Climate Change and Net Zero Carbon Emissions,” and “Youth Cultivation” topics are identified to have medium importance to Tzu Chi, they are also topics of concern for the public in today’s society. Therefore, this annual report will appropriately disclose its management performance and content according to the content covered by the preceding topics.

與上一次報告的重大主題「慈善投入與效益」、「資訊透明易取得」、「海內外急難救助」、「組織永續治理與營運」及「資訊安全與個人資料保護」相較，新增加了「災害預防與因應」及「環境教育與推廣」。災害預防與因應部分，近年臺灣自然災害以地震、颱風、水災及土石流災情為主，除平時進行防災物資準備，也積極導入新科技，更與政府攜手全面投入防救災工作，顯示慈濟聚焦於救災與防災的發展；環境教育與推廣部分，由於全球氣候變遷與環境影響加劇，環保防災議題迫在眉睫，為了提供大眾更深層的環保知識和防災的具體做法，慈濟近年致力於將環保、防災觀念融入有趣的教育形式以利對外推展，成效顯著且意義深遠。 In addition to the major topics such as “Charitable Investments and Benefits,” “Transparent and Easy Access to Information,” “Domestic and International Emergency Relief,” “Sustainability Governance and Operations,” and “Information Security and Personal Data Protection” in the previous report, we have added “Disaster Prevention and Response” and “Environmental Education and Outreach” in this report. Regarding Disaster Prevention and Response, recent natural disasters in Taiwan primarily comprised earthquakes, typhoons, floods, and landslides. In addition to the usual preparation for disaster prevention materials, Tzu Chi has actively introduced new technologies and joined forces with the government to participate fully in disaster prevention and relief operations. Tzu Chi is committed to developing disaster relief and disaster prevention contingencies. Due to the intensification of global climate change and environmental impacts, environmental protection and disaster prevention is vital for environmental education and outreach. Tzu Chi has recently integrated environmental protection and disaster prevention concepts into engaging educational materials to facilitate external promotion and provide the public with detailed environmental protection knowledge with remarkable and far-reaching results.

我們感謝各界建言，我們將持續秉持誠正信實、公開透明的初衷，積極調整資訊揭露機制，以回應社會大眾與各公益關注者對基金會的期待。 We are grateful for all the suggestions received. We are committed to upholding honesty, integrity, openness, and transparency, and continuing to actively adjust information-disclosure mechanisms in response to the expectations of the public and our stakeholders.

公益關注者鑑別         Stakeholder Category Identification        

在永續資訊彙整與揭露的過程中，我們對內進行整體性組織運作檢核，更期望透過永續報告書的發行，對內外部所有關心慈濟的公益關注者傳遞我們所推動及實踐的慈善服務、急難救助與環保推展的成果。 We have conducted an overall internal organizational operation review, compiling and disclosing sustainability information. By issuing this Sustainability Report, we aim to convey the results of our charitable services and emergency relief and environmental protection promotion and practice to all internal and external public welfare stakeholders.

我們於上一版報告書編撰時，透過面對面訪談、小組討論，將所屬核心業務可能接觸或影響的公益關注者進行辨識與分類，共歸納出十類公益關注者。今年度慈濟重新考量與整理公益關注者分類，將其精簡與收斂。其中「協力廠商」及「學界」因皆屬從旁協助支援慈濟之角色，故整合為「協力廠商與學界」類別；另「其他志業體」的組成內涵與其他類別重疊，為避免重複計算故移除此分類。故今年度重新歸納出慈濟的公益關注者主要為受捐助者、會員、志工、媒體、主管機關、協力廠商與學界、一般大眾、職工共八個類別。 When we compiled the previous edition, we conducted face-to-face interviews and group discussions to identify and classify non-profit stakeholders who may be contacted or influenced by our core operations and categorized a total of ten public welfare stakeholders. This year, Tzu Chi has reconsidered and reorganized public welfare stakeholder categories to simplify them. “Academia” and “Third-party Manufacturers” were condensed into one category since they both serve in auxiliary assistance and support roles to Tzu Chi, and the “Other Entities Involved in Tzu Chi’s Missions” category has been removed since it overlapped with other categories.Tzu Chi’s public welfare stakeholders are now classified into the following eight categories: Aid Recipients, Members, Volunteers, Media, Government Authorities, Academia and Third-party Manufacturers, the General Public, and Employees.

公益關注者溝通         Public Welfare Stakeholder Communication        

我們極為重視公益關注者的聲音，持續透過各種溝通管道與公益關注者溝通，回應瞭解並鑑別其關注的議題，本報告更將議題分為經濟、環境與社會面向的影響程度，藉由問卷發送給公益關注者，篩選出重大主題，再由執行長、副執行長進行確認與補充，並提出對應之策略與作為，透過持續溝通不斷調整改善，以透明公開的溝通與訊息揭露，與各類公益關注者互動。 We attach great importance to the voices of public welfare stakeholders. We will continue to communicate with them via various communication channels to identify, understand, and respond to the issues they are concerned about. This Report further divides the issues into economic, environmental, and social impacts. Questionnaires were sent to public welfare stakeholders to identify major topics, and the CEO and deputy CEO then provided confirmation and supplements and proposed corresponding strategies and actions. The goal is to make constant adjustments and improvements through continuous communication and interaction with various public welfare stakeholders, information transparency, open communication, and data disclosure.

我們對公益關注者負有相當的責任，主要包括受捐助者（本會照顧對象）、會員（捐款者）、志工（經訓練且評估考核後之受證慈濟志工）、媒體、主管機關、學界/協力廠商（往來廠商等）、職工（於慈濟基金會服務者）及一般大眾（非上述任一身份者）等八類，我們重視與公益關注者之溝通，以誠以情傾聽各界的指教，藉此向關心我們的公益關注者，傳遞慈濟所推動及實踐之慈善服務、急難救助與環保永續之成果。與上一版報告書不同的是，今年公益關注者的類別，考量過去慈濟與學界和協力廠商關係密切，有許多研發與合作，故今年度將學界與協力廠商合併為同一類別；而慈濟其他志業體（醫療志業、教育志業、人文志業）的影響都會在價值鏈上展現，故今年度於公益關注者類別部分，即刪除慈濟其他志業體，並透過永續推動會議執行長拍案通過。 We have a considerable obligation to all eight categories of public welfare stakeholders: Aid Recipients (those receiving care from the Foundation), Members (donors), Volunteers (certified Tzu Chi volunteers who have been trained and evaluated), Media, Government Authorities, Academia and Third-party Manufacturers (counterpart vendors),the General Public (not any of the above), and Employees (staff serving at Tzu Chi Foundation). We attach great importance to communication with public welfare stakeholders and listen to advice from all walks of life with sincerity and affection. The goal is to convey the charity services, emergency relief, and environmental sustainability promoted and practiced by Tzu Chi to the public welfare stakeholders who care about these topics.

我們設立多元的溝通管道，依各公益關注者屬性及需求，選取暢通的溝通平台與對應的溝通頻率，並善用現代網路科技，發展社群平台，提升與公益關注者之連結與互動。各公益關注者關注的主題是根據今年度重大主題問卷分析結果，關注程度分數前五高分的主題。 We have established a variety of communication channels, selected a smooth communication platform and corresponding communication frequency according to the attributes and needs of each public welfare stakeholder, made good use of modern network technology, and developed community platforms to strengthen the connection and interaction with public welfare stakeholders. The topics of concern for public welfare stakeholders were determined based on the top five highest scores according to this year’s major topic questionnaire analysis results.